Privacy Policy

Effective Date: [Insert Effective Date]

Marysol Gill Spa LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, complete our appointment or contact forms, communicate with us by phone, email, or SMS, or use our services.

This policy applies to information collected through our website, online booking forms, contact forms, SMS communications, email communications, and direct interactions with our business.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, phone number, email address, mailing address, and other details you provide when contacting us or booking an appointment.

  • Appointment Information: requested services, appointment dates and times, scheduling preferences, cancellations, rescheduling requests, and related service communications.

  • Communication Preferences: your preferences for receiving SMS notifications, marketing messages, and email communications.

  • Payment Information: billing or transaction-related details when applicable. Payment processing may be handled through secure third-party providers.

  • Website Information: IP address, browser type, device information, pages visited, and similar technical information collected through cookies, analytics tools, or website performance tools.

  • Other Information You Voluntarily Provide: any details submitted through forms, messages, consultations, or direct communication with our team.

2. How We Collect Information

We collect information when you:

  • Submit a form on our website

  • Book, reschedule, or cancel an appointment

  • Contact us by phone, email, or text message

  • Opt in to receive SMS or email communications

  • Interact with our website and digital tools

  • Communicate with us in person or through customer support

3. How We Use Your Information

We use your information to:

  • Schedule, confirm, manage, reschedule, or cancel appointments

  • Send appointment reminders and service-related updates

  • Respond to inquiries and provide customer support

  • Deliver post-service instructions and studio notifications

  • Send marketing and promotional communications when you have given consent

  • Send personalized promotional messages related to special dates, such as birthdays or seasonal celebrations, when you have opted in to marketing

  • Improve our website, services, communication systems, and customer experience

  • Maintain business records and support operational, legal, and compliance needs

4. SMS Communications and Consent

Marysol Gill Spa LLC may use SMS messaging to communicate with customers who have provided explicit consent.

SMS messages may include:

  • Appointment confirmations

  • Appointment reminders

  • Rescheduling notices

  • Cancellation notices

  • Service updates

  • Studio notifications

  • Post-service or follow-up communications

  • Promotional offers and marketing messages, only when the customer has separately opted in to receive marketing communications

  • Personalized marketing messages for birthdays, holidays, or other special occasions, when the customer has opted in to marketing

Consent is collected through customer-initiated actions, such as submitting booking forms, contact forms, or other website forms where the customer voluntarily provides their phone number and affirmatively selects the applicable consent option.

Message frequency varies. Message and data rates may apply.
Users may reply STOP at any time to opt out of SMS messages or HELP for assistance.

Important SMS Privacy Commitment:
SMS opt-in data, consent records, and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for their marketing purposes.

5. Email Marketing and Promotional Communications

If you choose to receive marketing emails, we may send updates about services, special promotions, announcements, and seasonal offers. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

6. How We Share Information

We may share your information only when necessary for legitimate business operations, including:

  • With trusted service providers that help us operate our website, scheduling systems, communication tools, payment systems, or customer support

  • With legal, regulatory, or governmental authorities when required by law

  • In connection with business protection, fraud prevention, or enforcement of our policies

We do not sell your personal information.

We do not share SMS opt-in data or phone numbers with third parties or affiliates for their marketing purposes.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, disclosure, or loss. While no system can guarantee absolute security, we take privacy and data protection seriously and work to keep your information secure.

8. Data Retention

We retain personal information for as long as needed to:

  • Provide our services

  • Maintain appointment and communication records

  • Comply with legal, tax, operational, and regulatory obligations

  • Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.

9. Your Choices and Rights

You may contact us at any time to:

  • Request access to the personal information you provided

  • Update or correct your information

  • Change your communication preferences

  • Opt out of marketing emails or SMS messages

  • Request deletion of your personal information, subject to applicable legal and operational retention requirements

For SMS, reply STOP to unsubscribe.
For assistance, reply HELP or contact us directly.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, measure website performance, and better understand user interactions. These tools may collect technical and browsing information. You can manage certain cookie settings through your browser preferences.

11. Third-Party Services

Our website or systems may use third-party tools for scheduling, payments, analytics, customer communication, or marketing. These providers may process personal information as needed to perform services on our behalf. We recommend reviewing the privacy policies of any third-party platforms connected to your use of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. Any updates will be posted on this page with the revised effective date. Continued use of our website or services after updates are posted indicates acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Marysol Gill Spa LLC
Address: 5555 Erindale Dr, Suite 201, Colorado Springs, CO 80918
Email: marysolgill@yahoo.com
Phone: +1 (719) 722-6738